Disclosure Statement

Important information about our business

Amplia Consulting Ltd (trading as Ahead Mortgages) holds a Financial Advice Providerlicence issued by the FMA to provide financial advice services. Our Financial Services Provider number is FSP1008561.

Our contact details

Registered Address: 4B Quail Close, Alexandra 9320
Office Address: Level 3, 36 Grant Road, Five Mile, Queenstown 9304
Phone: 022 631 2689
Email: info@aheadmortgages.co.nz
Website: www.aheadmortgages.co.nz

Nature & scope of our financial advice services

Our Services

Debt management advice including borrowing for personaland investment purchases

Products we can provide
financial advice about

Mortgages

Product Providers we
might recommend

ANZ
ASAP
ASB
Avanti Finance
Basecorp Finance
BNZ
CFML
Cressida Capital
DBR
First Mortgage Trust
General Finance
Kiwibank
Liberty Financial
Pepper Money
SBS Bank
Southern Cross Partners
The Cooperative Bank
TSB
Unity
Heartland Bank
Westpac
Prospa
Pallas Capital
Bizcap

Our fees

For the vast majority of clients we are paid a commission by the lender, and we do not charge a fee for our work. Where a commission is not payable we may charge a fee, which we would discuss and agree with you before we proceed. Fees may include a set dollar amount, an hourly rate, and/or a percentage of the loan amount.

Other costs

We don’t charge our clients fees or expenses for any other costs incurred in the process of
providing our financial advice.

Commissions

For new or increased mortgage lending taken out by our clients, commissions may be paid
by the lender as follows:

  • An upfront commission, typically 0.55% - 0.85% of the loan amount
  • An ongoing commission, typically 0.15% - 0.20% of the loan amount, each year

Some lenders will also pay a fee (typically $150) for assisting with fixed rate rollovers.

Conflicts of interest or other incentives

In order to maintain relationships and product knowledge we meet regularly with product providers such as banks and non-bank lenders. Catering (e.g. coffee or lunch) for these meetings or events is typically provided by the product provider. We have no target or volume-based incentives with any providers.

How we manage any conflicts of interest

To ensure our advisors prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are based on
    clients’ goals and circumstances.
  • All our advisors undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interest and any gifts and incentives we receive.
    These registers are monitored regularly, and additional training is provided as
    required.
  • We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and
431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of
    Conduct
  • Give priority to the clients’ interest, and exercise care, diligence and skill, and
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code
    of Conduct.
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code
    of Conduct.

Our duties and obligations to you

If you have a problem, concern, or complaint about any part of our advice or service, please
tell us so that we can try to fix the problem.

Our complaints manager is Gareth Jenkins who can be reached on email at
gareth@aheadmortgages.co.nz or 022 631 2689.

Our internal complaints handling process is as follows:

  1. Report your complaint to the complaints manager, who will respond to you within 1
    business day. We will attempt to resolve your complaint immediately.
  2. Sometimes it isn’t possible to resolve your complaint immediately, for example if the
    outcome is dependent on another party (like a lender). In that case we will give you
    an indication of how long we expect to be able to receive a response to your
    complaint. We may also ask you for further information.
  3. If we can reach an agreement with you on a resolution we will then implement that
    course of action.

External complaints process

If you are not happy with our response, or if we are unable to resolve your complaint, you
can make an external complaint with our disputes resolution provider Financial Services
Complaints Ltd. This service costs you nothing and acts as an independent mediator to help
us resolve complaints.
‍
You can contact FSCL at:

Email: complaints@fscl.org.nz
Website: https://fscl.org.nz/make-a-complaint/complaint-form/
Phone: 0800 347 257